​Risk Mitigation Guidelines
The HomeNow Indy Initiative's Housing Acquisition team (HAT) manages the centralized landlord engagement services, designed to support housing programs in the Indianapolis, Continuum of Care (COC). Operated by RDOOR Housing Corporation, HAT collaborates with property owners and operators to become active partners in solving homelessness. HAT works as the first-ever centralized network for property owners and managers in Indianapolis, and offers resources and risk mitigation services to help you maintain profitable and well-managed properties. By participating, property owners can provide safe and stable housing for those in need while protecting their investments.
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HomeNow Indy’s risk mitigation funds empower you to rent confidently to participants in supportive housing programs. These funds help keep your property well-maintained while minimizing your financial risks. They ensure your investment works for you as you contribute to building a community where everyone has a place to call home. Together, we can build a stronger, more inclusive community while ensuring your properties thrive.
Risk Mitigation Reimbursement Process
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Units rented through the consortium of agencies working under HomeNow Indy are eligible to
receive up to three months of contract rent less the amount of the security deposit, if damages or
vacancy loss at move out is determined to be in excess of the security deposit held.
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Move-Out Inspections
When a tenant vacates the unit, the owner or operator must notify HomeNow immediately. HomeNow may request a move-out inspection to be completed within two business days of being notified that the Property Partner has regained possession. HomeNow's inspections team will schedule and complete the inspection promptly. The property owner or operator then has 30 calendar days to submit a Damage Claim and Vacancy Loss Worksheet. Claims should be emailed to HAT@rdoor.org for reimbursement.
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Damage Claims
HomeNow provides damage claim reimbursements through LEI Flexible Funding. Reimbursements cover up to two month’s contract rent. All damages must be documented during a move-out inspection by the Housing Acquisition Team. Claims cannot be processed without this inspection.
Qualifying expenses include tenant-caused damages beyond normal wear and tear. Costs for replacing or repairing appliances, flooring, or other assets will be reimbursed at pro-rated industry-standard rates. Additional eligible expenses include extra cleaning fees, legal fees, and rental arrears.
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Vacancy Loss
Through the HomeNow Indy Initiative, HAT also provides reimbursement for vacancy loss at a rate of up to one (1) month’s Contract Rent. Vacancy Loss is paid for the number of days the unit remains vacant beyond the last day of the month that the Tenant vacated, at a prorated rate from the first day of that month to the day of the next lease.
Click here to download/print the Damage Claim and Vacancy Loss Worksheet